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What equipment is needed for Health Pass?
No formal equipment is needed for Health Pass, only the CLEAR app on an Android or IOS device. To review passes, you can use any QR code scanner to check live passes or opt to purchase the Skyler kiosk (CLEAR hardware) for an integrated temperature solution.
What does it mean when I get a green, red, or amber status?
These statuses are determined based on your responses to survey questions, vaccine information, COVID-19 lab test results, and/or temperature scan on CLEAR hardware, if your organization requires them. The venue is in control of how they address green, amber, and red status for access to their establishment or place of work. If you receive a red Health Pass, please see your venue for more information.
How do I use my Health Pass after I generate it?
You can scan or share your Health Pass at the participating venue based on the venue’s policy for entry.
How long does a Health Pass result last?
Health Passes generally remain valid for 12 hours following survey completion. Once it expires, you will just need to go through the Health Pass flow again to create a new Health Pass for your organization.
How do I cancel Health Pass or my CLEAR Membership?
Our Member Care team will be happy to assist. You can contact our team via email at memberservices@clearme.com.
Where is the Health Pass app available?
Health Pass is available in the CLEAR app for both iOS and Android.
What is the difference between Health Pass and CLEAR?
Health Pass is a free feature in the CLEAR mobile app. If you would like to use CLEAR at airport security, you can upgrade at a CLEAR airport location.
What is Health Pass by CLEAR?
Health Pass is a free service on the CLEAR app that connects your verified identity with your health insights to provide a safer, easier way back to the places and people you love. The digital vaccine card you create will sync with Health Pass for easier access to venues accepting COVID-19 vaccinations for entry.
Is Health Pass Required to use CLEAR at the airport?
No, Health Pass is not required to use CLEAR at the airport at this time.
Is Health Pass free to use?
Yes - Health Pass is included in both Airport (Plus) and Non-Airport (Free) Memberships.
How was the Health Pass survey developed?
The questions in the Health Pass survey were developed based on publicly available guidance from the Centers for Disease Control and Prevention (CDC) as well as other health institutions and it was reviewed and refined with the assistance of CLEAR's medical advisors.Information about COVID-19 is constantly changing. We monitor CDC and other guidance on best practices for screening questions. We, together with your employer, may change the survey section from time-to-time in response to such guidance and the advice of our medical advisors.
How is the information I provide in Health Pass used? Is it shared with third parties?
The specific answers to survey questions or any specific test results are not provided to our third party partners or employers, but are used to generate a red or green Health Status for screening purposes, which you share with third parties, or your employer at your discretion. The use of your data is governed by our Member Terms and Privacy Policy.